Frequently Asked Questions
Are your wet wipes really flushable?
Yes! Twipes break down within water within 3 hours, and this process begins the minute they are flushed. The natural movement of water in the sewer pipes breaks down our core technology – so our wipes stay strong in the pack and break down fast after flushing.
Twipes passed all seven INDA and EDANA requirements indicating the highest standard of testing to be able to be labeled “flushable.”
Are Twipes really biodegradable?
Yes! Our wet wipes are certified biodegradable by Helcom and made from 100% wood pulp cellulose. They are biodegradable in a standard industrial landfill and will break down within 7 days.
Are your wipes free from harsh chemicals or dyes?
Twipes wet wipes are free from parabens, plastics and alcohol, so they won’t dry out skin or cause irritation.
We have been skin tested, allergen tested, and baby tested, and are dermatologically tested to be safe on skin.
Can I flush more than one wipe at a time?
Yes! There is no fine print with Twipes. You can flush up to six Twipes wet wipes at a time. Unfortunately, many competitor “flushable” wet wipes have been found intact within drain pipes months after being flushed.
What are your subscription options?
You are able to purchase a monthly subscription of Twipes wet wipes in three options.
1 pack (80 wipes)
2 packs (160 wipes)
4 packs (320 wipes)
How do I cancel my order?
To cancel your Twipes order, simply navigate to Manage Subscription, type in your email address and log in and click the “Cancel plan” button.
What is your return policy?
We accept returns of unopened packages. For further questions regarding our return policy or about lost or damaged orders, please contact hello@twipes.com.
Are Twipes available in stores?
Twipes are currently only available online on our website and through a limited number of retailers.
If you would like to discuss selling Twipes, contact sales@twipes.com or visit our wholesale page.
Additional Twipes Facts
Superior Toilet-Friendly Tech
Our flushable technology allows our wipes to break down immediately and to fully disperse within 3 hours. Twipes are made from wood pulp cellulose (the same as recycled paper products). Twipes are 100% gone during a standard waste water treatment cycle.
Rapid Biodegradability
If our wet wipes are not used in the toilet, they go into the bin. We’ve got that covered. Twipes break down in a industrial landfill within 7 days. That’s one week, compared to competitors, which can take several months or up to a year.
Comfortable on Sensitive Skin
Made with 100% natural ingredients, Twipes are enriched with Aloe vera and are alcohol free, dye-free, paraben-free and hypoallergenic. Our wet wipes have passed extensive skin, asthma, allergy and baby testing.
Afforable Bathroom Essential
Twipes are a premium eco-friendly product, which are competitively priced for maximum value and accessibility.
In order to put our planet first, our business is built around sharing our Twipes with as many people as possible worldwide.
Strong texture with a Thorough clean
Our wet wipes are made from a unique binding technology, which makes them flushable, yet they are durable enough to manage messes of all sizes and able to remove residue effectively, leaving users with a clean and refreshed feeling.
Environmental Education for Conscious Choices
Twipes actively educates and advocates, encouraging consumers to make sustainable choices. Through our various operational certifications and charitable partnerships, we are able to ethically source our product and support our planet.
Reach out
Have more questions? Great! Ask away.